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Aftermarket Customer Service Representative - Newton, NH at Terex

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Newton, New Hampshire





Job Description:

Aftermarket Customer Service Representative - Newton, NH

Location US-NH-Newton

Posted Date 7 days ago (1/3/2018 10:28 AM)

Job ID 2017-36218 # Positions 1 Category Aftermarket

Overview:

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit www.terex.com and/or www.facebook.com/TerexCorporation .

Responsibilities:

Build strong customer relationships, loyalty and retention through exceptional customer service.
Provide timely and courteous phone support for incoming parts, including providing customer quotes as necessary. Work effectively with others in a team based environment to accomplish company goals and to identify and resolve problems. Process customer orders in system, issue RMAs for customer returns and request POs for vendor direct shipments. Interact with warehouse to release orders & provide shipping instructions. Communicate parts on hand shortages to appropriate departments. Generate sales through customer communication and assistance. Follow up and expedite all backorders. Must be knowledgeable in the policies and procedures established by the company. Perform other duties as assigned.

Qualifications:

Basic Qualifications

High School Diploma or equivalent

Preferred Qualifications
2 years of relevant work experience, heavy machinery a plus
Able to gather and analyze relevant information, and coordinate work with other team members.
Strong customer focus
Ability to build and maintain customer relations
Function independently within context of day-to-day activities.
Very detailed-oriented.
Able to work independently and with a team.
Excellent organization and sales promotion skills.
Good communication verbal and written skills.
Good interpersonal skills.
Computer skills with knowledge of Microsoft Office
Ability to read machine schematics

PHYSICAL REQUIREMENTS

Fairly light physical activity associated with an office environment, LIfting10 pounds occasionally, frequent lifting of 1-2 pounds.

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race,

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

TRSR1234

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It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

To search for more jobs, go to http://jobs.terex.com