The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/she encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The On Road Supervisor manages services providers and other hourly employees.
The primary responsibility of this position is to manage and work with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner. This includes using the Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides. The On Road Supervisor maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.