The Group Universal and Group Variable Universal Life administration team is currently seeking an experienced professional with excellent collaboration, communication, client support and technical abilities to support the administration processes of existing Group Insurance accounts.
This position will work closely with the Client Coordinator, Operations teams, Account Management, TPA’s and clients to offer exceptions customer service during implementation and on-going administration of GUL/GVUL clients.
Manage the file feed process and has responsibility for research and resolution of fall out
In partnership with the Client Coordinator is responsible for the end to end payment process of active cases including: payment file feeds, error reconciliation, and suspense management
Supports departmental process improvements by providing Subject Matter Expertise to project teams
Independently manages multiple customized processes for clients ensuring exceptional service delivery
Develops Subject Matter Expertise in the administration systems, processes, and client expectations for the GUL/GVUL client base
Interacts directly with Customers, TPA’s and Brokers to support research and resolution of inquiries
Provides QC and QR for various administration processes and partners with operations team to resolve outstanding items
Minimum of 3 years Group Insurance (GI) experience with experience supporting life products and advance products such as Group Universal and Group Variance Universal Life insurance a plus.
4-year college degree preferred but not required
Subject matter expertise of GI administration platforms and supporting processes (LinxG, CMWS, CustomerOne) preferred
Enthusiastic go-getter, self-motivated, flexibility and willingness to adjust with departmental needs
Ownership mentality and strong drive to see challenges through to full resolution
Strong analytical and problem-solving skills with the ability to identify root causes
Proven results orientation and ability to meet strict client and regulatory deadlines
Strong relationship building and collaboration skills with the ability to interact and forge strong relationships both internal and external
Advanced excel experience including pivot tables, formulas and reporting functionality