National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking an Assistant General Manager for our Customer Service Center (CSC) in Springfield, VA.
Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
Maintaining a strong safety culture and monitoring safety processes/training
Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
Assisting with establishing and achieving performance goals that are in alignment with Company objectives
Assisting in the delivery of high quality customer service and maintaining/enhancing customer relationships
Meeting regularly with the customer to review and enhance service quality and performance
Analyzing financial performance and reviewing findings with General Manager
Resolving a variety of issues and making recommendations
Ensuring continuous improvement in the areas of safety, operations, finance, etc.
Assisting the General Manager in identifying growth opportunities in the local area
College education preferred or equivalent experience
3 -5 years of operations management experience
Experience working in the student transportation or ground transportation industry preferred
Strong results-oriented leadership skills with proven success in management
Strong commitment to providing excellent customer service and employee relations
Excellent communication skills, both verbal and written
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Knowledge of contract administration principles and practices
Budgetary/fiscal control experience preferred
Policy administration experience preferred
Well-developed time-management skills
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com .
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