The Metropolitan Water District of Southern California is a consortium of twenty six cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan's mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan's facilities include the 242-mile Colorado River Aqueduct, five conventional water treatment plants with a combined capacity of 2.6 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.
IT Support Analyst I (iHub Service Center) - (Temporary Position) Metropolitan's Information Technology Group has one (1) opening for an IT Support Analyst I available at its Headquarters in Los Angeles, California. This is a full-time temporary position with an anticipated end date in August 2019.
As an IT Support Analyst I you will provide customer assistance and support on software and hardware issues. You will coordinate reservations, loaning, and returning of equipment and will provide technical support to Metropolitan Board Members as requested.
Within this role you will have the opportunity to demonstrate your technical skills and exceptional customer service.
1. Responds to customer requests to resolve software and hardware issues.
2. Learns and assists to provide support for laptops, mobile handheld devices, and peripheral equipment.
3. Learns and assists in preparation of presentations, reports, publications, and checks for compliance with internal standards.
4. Coordinates reservations, loan and return of equipment from the loan pool.
5. Learns and assists with researching, evaluating, testing, and demonstrating new hardware and software for executive management and Board.
6. Learns and assists customers with creation of graphic designs and presentations.
7. Learns and assists with developing procedural documentation and web pages.
8. Assists with installing simple software, troubleshooting installation issues, and training customers on usage.
Work Schedule: 7:00 A.M. - 4:45 P.M., 9/80, Alternate Fridays off
Anticipated End Date: August 2019 (The position could end prior to this date)
JOB SELECTION CRITERIA
* 10% Job Preparation
* 10% Oral Communication
* 10% Organizational Skills
* 10% Analytical Skills
* 20% Technical Knowledge & Skills
* 40% Interpersonal Effectiveness
MINIMUM QUALIFICATIONS Education and Experience: A high school diploma or general education development test (GED) and two years of relevant experience; or Associate's Degree from an accredited college or university in a related field and two years of relevant experience; or Bachelor's Degree from an accredited college or university in a related field.
Relevant Experience is defined as: experience providing technical support related to software, hardware, or mobile devices.
General Required Knowledge of: Principles, practices, and procedures of Information Technology disciplines; operational characteristics of various computer systems; word processing, spreadsheets and other software applications; disaster recovery practices; and current office technology and equipment.
Technical Assistance Center Required Knowledge of: Hardware, networking and software support techniques, operations and usage, and standard features and functions of latest personal computer operating system; office productivity suite; and operations of laptops, projectors, digital cameras, video cameras, and mobile devices.
Desktop/Mobile Support Required Knowledge of: Hardware, networking and software support techniques; hardware, networking and software operations and usage; hardware and software installation and removal; standard features and functions of latest personal computer operating system; safe handling of personal computer related electronics and device components; which components within desktops, laptops, mobile devices and peripheral devices are serviceable; appropriate use of asset tracking and service ticket tracking applications.
General Required Skills and Abilities to: Provide technical support for Information Technology disciplines; assist in diagnosing, documenting, and resolving computer application problems; provide user assistance for various software applications; perform a variety of related and recurring assignments; train end users in technical information related to requests; maintain confidentiality for proprietary and personal information; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; and operate current office equipment including computers and supporting applications.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND VISION REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the job duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties
Physical Demands: The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as personal computers and record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
Work Environment: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Vision Requirements: No special vision requirements.
This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To receive a copy of the complete job description, please send an email to firstname.lastname@example.org.
The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email email@example.com.
MWD is a Federal and State EO employer - Veterans/Disabled and other protected categories