Under the general direction of the Customer Service Manager, the Customer Service Representative will be responsible for supporting sales staff and customers, replying to inquiries and issue resolution.
Major Responsibilities, but not limited to:
Act as primary point of contact customer billing inquiries, providing all needed customer service support
Answer phone inquiries from customers and sales staff
Process web inquiries from customers and sales staff
Facilitates adjustments and credits, tracking dollar amounts that require approvals; accurate data entry into client database
Provide written billing explanations when needed
Oracle Discover Reports
Tracking of billing inquiries that come on-line.
Tracking of trends within the company to prevent recurrence of problems
Answer escalated calls from customer agents for billing or service issues
Knowledge of Titan/Olympus/Great Plains applications (will train)
Reporting for customer base in accordance with Language Line proprietary policies
Two years customer service experience
Demonstrated good customer service skills, work performance and attendance
Detail oriented and good organizational skills
Must be team oriented
Some college or technical training
Microsoft Office Suite
Effective use of Titan and all other available technology tools
Creative problem solving
Ability to work under pressure and maintain rapport with colleagues and clients
Ability to work flexible hours
"All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability."
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact LanguageLine Solutions at 800-874-0271 opt. 9 ext. 87153.