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Security Agent - InterContinental Los Angeles Downtown at IHG

Posted in Police/Fire/Emergency 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Los Angeles, California

Job Description:

Do you see yourself as a Security Officer

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team 

  • Perform daily inspections
    and ensure compliance of hotel security and safety requirements and procedures
    in order to protect hotel property, employees and guests against theft, crime,
    threats and safety hazards.  This may
    include, but is not limited to: patrolling and inspecting with or without specialized equipment,
    assigned areas to include all access points and public accommodation spaces
    of the property including lobbies, elevator corridors, elevators, event
    spaces, meeting rooms, event space corridors, back of house corridors,
    stairwells and vestibules; monitoring surveillance cameras and checking
    areas for unauthorized persons or vehicles, coordinating the towing of
    vehicles, identifying unlocked doors and fire and safety hazards, and
    documentation of all actions

    • Immediately responding to alarms to determine their cause;
      executing evacuation procedures in a prompt, safe, and coordinated
    • maintaining compliance with Safety & Security policies and procedures,
      auditing/department logs that may include lost and found, storing guests’
      valuables, storing and issuing specialized equipment, key control,
      emergency procedures, health and safety hazard procedures for all
      employees and guests
    • ensuring all guest room doors are secured and assist confirmed guests
      with room access and moving/removing guest possessions or inventory if

  •  Inspecting purses, packages or bags of employees if designated by
    management  and employees work
    identification and accuracy of employee time cards as they arrive/leave
    the property; completing administrative / staff work and/or similar assignments,
    conducting research, administering processes and procedures as directed,
    demonstrating initiative to immediately identify operational needs of the
    Safety & Security Department, preparing comprehensive administrative
    reports for internal use, preparing electronic and print presentation
    material for training, facilitating training, keeping roll for training,
    maintaining internal training logs, sending electronic correspondence to
    internal/external customers, tracking visitors & contractors·       Record necessary and
    pertinent information in Hotel incident reporting database; provide information
    to police and fire agencies involving investigations and to Corporate Legal
    department, Corporate Claims Management department, insurance agencies and
    outside attorneys to assist in case evaluation, settlement or defense involving
    lawsuits against the Company

  • Promote teamwork and quality
    service through daily communication and coordination with other
    departments.  Key departmental contacts
    include all hotel staff, Corporate Hotel Management Group and Corporate Risk
    Management and Legal department

  • Assist in
    training/educating employees on current safety and security issues to ensure
    compliance with all Company loss control policies and current security, and
    safety regulations.  Inform management of
    hazardous situations, emergencies or threats to the security of guests,
    employees or hotel assets.  Schedule
    preventative maintenance and repairs to security equipment or hotel property as
    needed and ensure that equipment is prepared and operational for the following
    day’s work.

  •  Investigate loss and safety
    incidents involving guests, employees and/or hotel loss and safety exposure and
    comply with state and government regulations and hotel procedures to
    prevent/minimize the loss from theft and other safety risk or litigation
    against the hotel. Such investigations may include, but are not limited to
    theft or lost items, noise complaints, assault complaints, food related illness
    complaints, intoxication incidents, other guest complaints, and guest or
    employee injuries.  May have to
    administer CPR on guest or staff member in accordance to guidelines and
    communicate specified information to EMS/medical personnel as required.  Prepare comprehensive and error free reports
    in accordance to Company and hotel policies and procedures

  •  Respond in a courteous and
    prompt manner to all guest related incidents, questions, complaints and/or
    requests to ensure strong guest satisfaction. 


Perform other duties as assigned; such as may handle
deliveries received during non-business hours



Requirements include a High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.  Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.  Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us more about yourself by clicking "Apply Online".
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.