Job Description: Program Specialist I Montgomery County Department of Environmental Protection Rockville, Maryland $45,877 - $75,653
This position is a critical part of the
Collections Section within the Division of Solid Waste Services. The
employee will perform quality control of approximately 450 service
requests assigned daily to the Collections Section by the County Customer
Service Center (MC311) to ensure delivery of requested services. Return
incorrect service requests to MC311 for correction or contact residents
for clarification of their issue. Employee will also perform a dispatch
function of service requests that need timely attention by the Sections
Field Staff who monitor recycling/refuse pick-up performed by collection
Employee may be asked to compile a report of daily missed collection
complaints, provide logistics to four employees that are responsible for
delivery and repair of recycling containers, act as the departments
liaison with MC311, and assist with resolving resident service complaints
that have been elevated to Management.
A complete job summary is available in
the full advertisement. MINIMUM QUALIFICATIONS: Experience: One (1) year of professional experience in a
customer service area directly related to the duties of the position. Education: Graduation from an accredited college or university
with a Bachelor's Degree. Equivalency: An equivalent combination of education and
experience may be substituted
All resume submissions must address the preferred criteria for the position
which are located in the full advertisement. You also may be required
to provide a writing sample.
Recruitment is scheduled to close on: February 10, 2018.
To view the complete job announcement and
please visit our website at http://www.montgomerycountymd.gov/hr/recruitment/applynow.html
and then click on “Apply Now."
Click “Search Jobs” and see the full job
description under the “General Professional” category IRC29933
Interested candidates must create an account in order to submit a resume.