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Program Specialist I at ___

Posted in Government 30+ days ago.

Type: Full-Time
Location: Rockville, Maryland

Job Description:
Program Specialist I
Montgomery County Department of Environmental Protection
Rockville, Maryland
$45,877 - $75,653
This position is a critical part of the Collections Section within the Division of Solid Waste Services.  The employee will perform quality control of approximately 450 service requests assigned daily to the Collections Section by the County Customer Service Center (MC311) to ensure delivery of requested services. Return incorrect service requests to MC311 for correction or contact residents for clarification of their issue. Employee will also perform a dispatch function of service requests that need timely attention by the Sections Field Staff who monitor recycling/refuse pick-up performed by collection contractors.

Employee may be asked to compile a report of daily missed collection complaints, provide logistics to four employees that are responsible for delivery and repair of recycling containers, act as the departments liaison with MC311, and assist with resolving resident service complaints that have been elevated to Management.
A complete job summary is available in the full advertisement.
Experience:  One (1) year of professional experience in a customer service area directly related to the duties of the position.
Education:  Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency:  An equivalent combination of education and experience may be substituted

All resume submissions must address the preferred criteria for the position which are located in the full advertisement.  You also may be required to provide a writing sample.

Recruitment is scheduled to close on:  February 10, 2018.

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