Account Project Manager, Leasing Operations at American Tower Corporation

Posted in Real Estate 22 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Woburn, Massachusetts

Job Description:

SUMMARY:

The Account Project Manager (“APM”) drives all collocation
applications through collocation and ancillary processes in order to ensure
excellent customer service and quality deliverables.  The incumbent will serve as the project
manager, coordinating with internal teams on project-specific tasks and resolving
project-related contingencies that must be completed to process customer
applications.  The incumbent must utilize
excellent time management skills to effectively manage a high volume of daily
tasks and outstanding deliverables through a number of reporting tools,
including but not limited to On-air Access, Salesforce.com, Siterra, Cognos,
OASIS, Oracle, Noetix, and Ad Hoc Reporting. 
The incumbent is also responsible for updating customers and management regarding
the progress of all pending projects.

ESSENTIAL DUTIES:


  • Serve as single customer point of contact with direct
    project management responsibilities of all leasing activities, from customer application
    creation through installation closeout, which includes tracking and completing project-related
    activities and providing forecasts as to when milestones will be achieved.

  • Plan, budget, oversee and document all aspects of the
    collocation projects.

  • Manage the relationship with the customer and all stakeholders.

  • Measure project performance using siterra and cognos and
    other applicable reporting.

  • Report and escalate to upper management on project status as
    needed.

  • Manage and forecast a national amendment budget for lease
    execution and commenced revenue in salesforce.com.

  • Work with customers to understand, document, and analyze
    their network requirements

  • Train customers on systems and tools and explanation of
    industry related deliverables where needed.

  • Facilitate meetings and conference calls with customers
    and/or internal stakeholders to report progress on project milestones and also
    gather information to complete required deliverables.

  • Provide leadership and motivation to cross functional
    partners throughout the project life cycle.

  • Serve as a liaison between sales, legal and engineering
    teams and the customer as needed.

  • Team with Area Sales and Strategic Sales Representatives to
    provide a first-rate customer experience focused on a consistent, predictable,
    and unified account/segment business approach

  • Ensure contractual obligations are satisfied throughout the
    collocation leasing process, including but not limited to rights of first
    refusal, FAA/FCC, environmental, and land lease compliance, and pre-existing
    user rights.

  • Maintain a thorough knowledge of customer master contracts, market-level
    agreements, and pricing guidelines so that customer agreement specifics, fees
    and pricing estimates can be calculated and communicated to the customer.

  • Leverage effective negotiation skills to drive asset
    integrity solutions through project-specific back bill negotiations, i.e.,
    overcome customer objections and/or obstacles.

  • Champion customer issues, challenges and opportunities
    internally while providing excellent customer service

 

OTHER:

Other duties as assigned

 

SUPERVISORY RESPONSIBILITIES:

None

 

QUALIFICATIONS:


  • Demonstrated ability to successfully manage projects and
    meet timelines that require cross-functional team collaboration and ensure
    continuous communication with all stakeholders.

  • Proven ability to analyze customer trends and provide
    accurate forecasts.

  • Strong relationship-development skills resulting in
    long-term, mutually beneficial relationships with internal and external
    customers and vendors

  • Strong organization, planning and project management skills;
    ability to prioritize tasks for self and team to meet requirements and
    deadlines

  • Ability to accomplish multiple tasks within the agreed upon
    timeframes through effective prioritization of duties and functions in a fast
    paced environment

  • Self-motivated; able to drive work both independently toward
    the successful attainment of department goals and project completion dates and
    as part of a team to leverage input and knowledge base of others to provide well-rounded
    and thoughtful information and solutions

  • Ability to identify key contacts for follow up; excellent
    ability to communicate project and status updates to team and
    cross-functionally to ensure understanding.

  • Good strategic and problem solving skills to effectively
    influence decision making in key negotiations.

  • Strong computer skills, including Microsoft Office suite

  • Strong follow-up skills; ability to organize applicable
    department timelines and follow up with internal and external customer needs

  • Strong written and oral communication skills, including the
    ability to present ideas and suggestions clearly and effectively

 


EDUCATION AND EXPERIENCE:


  • Four-year college degree or equivalent work experience
    required.

  • Minimum 3 years’ experience in position that involved
    customer interaction and support required

  • 1-3 years Project management experience or equivalent
    required

  • Wireless industry experience preferred

 

 

ENVIRONMENT:

Approximately 100% performed in climate-controlled internal
office environment working under normal office conditions.
  Approximately 10% travel may be required in
support of the position’s responsibilities.

 

While performing the duties of this job, the employee is
regularly required to sit, stand, walk, use hands and fingers to feel and
handle, reach with arms and hands, talk and hear.  While performing the duties of this job, the
employee frequently is required to stoop, kneel and crouch, lift weight or
exert a force up to a maximum of 25 pounds.

 


ADDITIONAL:

 

We are a dynamic organization in a rapidly changing
industry.  Accordingly, the
responsibilities associated with this job will change from time to time in
accordance with business needs.  More
specifically, the incumbent may be required to perform additional and/or
different responsibilities from those set forth above.

 

The above declarations are not intended to be an
all-inclusive list of the duties and responsibilities of the job described, nor
are they intended to be such a listing of the skills and abilities required to
do the job.  Rather, they are intended
only to describe the general nature of the job.

 

The incumbent must be flexible as there may be workweeks
that require more than 40 hours to ensure the position’s expectations and
responsibilities are met.

 

 

American Tower (the “Company”) is an equal opportunity
employer and is committed to a diverse workforce.  The Company is committed to a policy of equal
employment and will not discriminate against an applicant or associate based on
his or her age, sex, sexual orientation, gender identity, race, color, creed,
religion, national origin or ancestry, citizenship, marital status, familial
status, physical or mental disability, handicap, military or veteran status,
genetic information, pregnancy or any other category protected under federal,
state or local law, regulation or ordinance.



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