The Fraud Prevention Associate I is responsible for researching online sales transactions, making a timely determination regarding the existence of fraud, and negotiating charge-backs with credit card companies. This role will be responsible for detecting trends, creating new rules and managing rule sets to keep fraud chargebacks within budget.
Review daily fraud queue and interact orders in a timely manner to meet established Service Level Agreements
Make outbound & inbound contacts and manage Fraud contacts in a timely manner to validate customer identity to make a determination of whether or not to release the order.
Review charge-backs received from credit card companies and determine if the charges should be disputed based upon department guidelines. Negotiate disputable charge-backs with the credit card companies.
Complete regular reviews of rule tripped effectiveness and make necessary rule changes to keep fraud KPIs in the desired threshold.
Additional inbound duties which effect orders on the inbound portion of Order Fulfillment.