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In-Room Dining Order Taker at Sonesta International Hotels Corporation

Posted in Restaurant - Food Service 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Houston, Texas

Job Description:

Job Description Summary

This candidate will handle room service via phone from guests. They will ensure orders are accurately posted to the appropriate guest account.

Job Description

  • Answer the telephone within three number of rings efficiently and professionally handle multiple incoming calls at once.

  • Articulate and repeat each order to the guest before hanging up. Use guest name and title.

  • Follow established script to encourage up-selling.

  • Give guest the approximate time of delivery.

  • Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG,salt), etc.

  • Close checks to correct guest's room account.

  • Print reports and/or paperwork at the end of shift.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

  • May assist with other duties as assigned.

Qualifications and Requirements

  • Minimum: Basic reading, writing, and math skills.

  • Previous experience in a customer service position.

  • Handle multiple incoming calls.

  • Working with a keyboard.

  • Communication skills are utilized a significant amount of time when taking room service orders and interacting with guests, cooks, and supervisor.

  • TABC certification.

  • Food handler's certification.

  • Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.

  • Basic math skills are frequently used when recording and adding guest checks.

  • May be required to work nights, weekends, and/or holidays.

Additional Job Description


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Health Benefits (Health & Dental Insurance)

  • 401(k) Retirement Plan

  • Vacation

  • Sonesta Hotels & Other Outlets Discounts

  • Paid Holidays

  • Sick Days

  • Educational Assistance

  • Employee Recognition Programs

  • Newborn & Adopted Child Leave

  • Spousal & Domestic Partner Leave

  • Life Insurance

  • Short Term Disability

  • Long term Disability

  • Employee Referral Program

  • Credit Union

  • Direct Deposit

  • Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.