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MAIL SYSTEMS OPERATOR - 3rd Shift at Harland Clarke

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: High Point, North Carolina

Job Description:

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

BUILD your career with an organization that provides products and services to more than 50 million consumers and 5 million small and medium-sized businesses each year. Empowered by leadership, our team of professionals continuously learn through on-the-job and external training, by attending conferences with industry leaders and by earning company-paid certifications.

LIVE your passion through a culture that actively supports community involvement and embraces a “whole person” company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future together by providing industry leading quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation as well as critical communications. We pride ourselves in fostering talent development, empowering team members and ensuring that we drive business success for our more than 8,500 clients.

We are operational excellence and intelligent solutions.

Mail Systems Operator (I or II)

3rd Shift: 11:00pm - 7:30am

Position Summary

Responsible for the daily processing of outgoing mail at the work location. Level will be determined based on experience.

Key Duties / Responsibilities -

Ensures proper functionality of conveyor to the mail sortation system.

Basic mechanical ability to adjust mail sortation system issues

Review primary sort for ongoing activity changes

Complete mailroom audits for accuracy

Lifts, moves, and drops mail bags weighing up to 60 lbs.

Match multiple quantity orders.

Processes and adheres mailing labels with appropriate mail rates.  Also produces daily manifests and completes all necessary forms and paperwork.

Basic system troubleshooting to include contacting the appropriate technical support for resolution– run diagnostics to determine if it is a Harland Clarke or supplier issue.

Ordering mailroom supplies and equipment for various methods of delivery

Communicate effective verbally and in written format with outside organizations such as UPS, USPS, SmartMail both by telephone and in person

Mail reports – Standard A and Manifest for Kewill, MMS, EDS, UPS, and/or Clippership

Audits the bag and scale for accuracy

Work with management to identify and resolve delayed in delivery issues

Other duties as assigned

                                          COMMERCIAL MAILROOM ASSOCIATES

Pulls boxed order from conveyor

Scans boxed order on either UPS or USPS

Prints out label from computer

Matches printout label to boxed label to ensure correctness

Places labeled box onto pallet

Once pallet is full, moves pallet to staging area, waiting for outgoing distribution

Moves pallet from staging area to UPS/Airborne truck for outgoing distribution

Generates daily report from UPS and Airborne computers

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.  

All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Education & Knowledge Required

A.   High School or equivalent

B.   College degree requirements:  None

C.   Credentials requirements:  Forklift Training

Experience / Skills / Abilities Required


Speed – Average

Accuracy - Above Average

Numerical skills – Above Average

Reading Comprehension

Computer Skills – Above Average

Communication & Contacts Required

A.            Establish and build a strong relationship with various carriers to facilitate the handling of issues (pickups, problems/issues)       

B.            Position constantly interacts with others from work unit, sharing data and/or information.           

C.            Communication is with other workers, plant manager, superintendent, and shift supervisor.

D.            Most communication is verbal, with the exception of written notes to other workers or supervisor

E.            Position is required to read

·              House letters

·              Reports

·              Plant procedures

·              Operations manuals

·              TQM materials

Physical Requirements / Working Conditions

Heavy work-exerting up to 100 pounds of force occasionally, and/or up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Lifting and carrying mail bags up to 75 pounds; stooping; crouching; reaching; pushing; pulling; fingering; grasping; reading fine print. Associate stands/walks for 8 hours a day.

Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Laurel Reddish at .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: