Operations, Client Service, Associate 2 (International Mutual Funds) at 2001 State Street Bank & Trust Co in Kansas City, Missouri

Job Description:

State Street

Job Responsibilities

Perform assigned daily operations and processes including but not limited to:

• Customized client activities and ad-hoc client requests as appropriate and in conjunction with Business Unit Client Service.


• Account Administration including account openings billing set up tax reclaims/tax documentation market openings/exits/updates security registration/system access/ID administration and FAR set up


• Calculates NAV and performs end of night tie out by reconciling final net assets and related data between NAV alert MCH and Navigator.


• Disseminates NAV’s in an accurate and timely manner


• May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value if required.  May perform the duties of Sr. Client Operations Specialist as needed.


• Monitors day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.


• Online support for various client-facing applications set up training resolving data integrity issues assisting with new product rollouts.


• Production of client-customized reporting; collection of data and production of customer report cards


• Assist with data collection for risk/compliance reporting


• Respond in a timely manner to inquiries from operational CoEs BU Shared Services and BU Client Service.


• May monitor and review daily work of Client Support Specialist 2 to ensure accurate and timely execution.  May performs the duties of Senior Client Support Specialist as needed. 


• Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.


• Elevates unresolved issues/problems to Senior Client Support Specialist.


• Maintains appropriate documents required for fund audits.


• Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.


• Remains familiar with back-up procedures when system applications and/or transmission problems arise.


• During the course of normal day to day operation be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.


• Other duties as assigned.

Hours:  6 am – 3 pm, Monday through Friday, with an international holiday schedule

Qualifications

• Bachelor’s degree with business related coursework or degree in Accounting or Finance preferred.   


• Minimum 1 year of related custody and/ or fund accounting experience.


• Strong computer competence (Microsoft applications: Excel Word etc.)


• Accuracy and detail-orientated


• Aptitude for math


• Interpersonal and oral communication skills


• Multitasking capability


• Ability to work under pressure/deadlines driven environment