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Associate Customer Service Specialist 2 at Land O'Lakes

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Ames, Iowa

Job Description:

The agriculture and food industries are growing fast. With a variety of positions in a lot of different places, Land O’Lakes has just the job for you. Land O'Lakes, Inc., ( one of America's premier agribusiness and food companies, is a member-owned cooperative with industry-leading operations spanning the spectrum from agricultural production to consumer foods. With 2015 annual sales of $13 billion, we manage some of the most respected brands including LAND O LAKES® Dairy Foods, Purina Animal Nutrition and WinField Solutions. To all the big thinkers, the leaders, future leaders, change makers, hard workers and everyone with a passion for doing something meaningful—we want you on our team. Land O'Lakes is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.

This role is part of our WinField United business that provides crop inputs and insights to farmers through our network of independent ag retailers. Through our leadership expertise, high quality products, rich data and innovative ag technology, we strive to help the retailers and farmers they serve intelligently advance agriculture and help farmers win in every field around the world. 



Summary: Provide Customer Service and administration support select group of target Aligned Owners. This position is designed to provide “Best In Class” service & support to our owners.


Essential Duties and Responsibilities include the following:

  • Responsible for customer service for a select group owners/customers and sales team. This communication will be direct with the owner/customer and sales reps and includes but is not limited to:

    • Load/release numbers needed or issues

    • Invoice copies and/or explanation

    • Copies and/or explanation of Bill of Ladings/Weigh Bills

    • Customer Accounts receivable statements

    • Contract balances and reconciliation

    • Expiring contract notifications

    • Performance and Value Brands support

    • Supplier allocations

    • Customer trucks that cannot get loaded at a terminal

  • On-call responsibilities after hours and weekends

  • Other duties and responsibilities that may be assigned or needed.

Supervisory Responsibilities: There are no supervisory responsibilities for this position. 


Competencies - To perform the job successfully, an individual should demonstrate the following competencies:


Organizational Support - Prioritizes and plans work activities efficiently; Aligns work with strategic goals; Follows policies and procedures, and management direction; Completes administrative tasks correctly and in a timely manner; Contributes to building and interacting within a team environment in a positive, can-do attitude; Upholds organizational values and meets productivity standards.


Customer Service - Able to deal with people in a professional manner; Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Able to deal with frequent delays or unexpected events; Meets commitments.


InterpersonalSkills - Maintains strict confidentiality; Keeps emotions under control; Communicates effectively with other employees, customers, vendors and staff; Speaks clearly and listens to get clarification; Responds well to questions; Able to read and interpret written information; Ability to initiate and maintain business relationships by phone; Demonstrates attention to detail.


Self-Management- Uses time efficiently; Able to handle multiple tasks simultaneously; Reacts well under pressure; Gathers and analyzes information skillfully, thoroughly and accurately; Uses reason even when dealing with emotional topics; Capable to work independently  and takes responsibility for own actions; Treats others with respect and consideration; Works with integrity and ethically; Is consistently at work and on time; Adapts to changes in the work environment; Must be willing and able to work long or irregular hours during peak seasons (including weekends, if necessary).


Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience – Bachelor’s or Associates degree in an Agriculture or Business related field or minimum of four years related equivalent years of experience; or combination of education and experience. Ag background and/or experience preferred.


Language Skills - Ability to read, analyze and interpret documents. Ability to write reports and business correspondence. Ability to effectively present information in one-on-one and small group situations to customers, supervisors, and other employees of the organization.


Mathematical Skills - Ability to apply concepts of basic math (add, subtract, divide, multiply) in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percentages.


Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills - Must have basic computer software understanding for accurate data entry and reporting; Experience in Microsoft Office programs.


Other Skills, Abilities. and Qualifications -.  Strong and effective communication and organizational skills are essential. Must be able to multitask with several projects occurring at the same time. Must have current state driver’s license.

EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing