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Member Service Representative at TowneBank

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chesapeake, Virginia

Job Description:

Essential Responsibilities:

  • Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts

  • Follows the Bank’s security guidelines on a daily basis

  • Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

  • Reviews member accounts in order to make appropriate decisions regarding the requested transaction

  • Accurately keeps cash drawer in balance on a daily basis

  • Promotes TowneBank and its products and services

  • Provides exquisite service to members in person, on the phone or by email

  • Displays a professional appearance and behavior

  • Handles other branch duties as assigned

  • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

  • Prior cash handling experience and/or six months bank teller experience is highly desired

  • Basic computer skills including Outlook, Excel, Word and Bank software programs

  • Flexibility to learn and grow as new systems or processes emerge

  • Ability to keep cash drawer in balance on a daily basis

  • Ability to accurately process monetary transactions in a timely fashion

  • Proven ability to give our members excellent service in person, on the phone, and by email

  • Ability to work as an integral team player

  • Punctuality is a must