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Member Service Representative at TowneBank

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chesapeake, Virginia

Job Description:

Essential Responsibilities:



  • Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts


  • Follows the Bank’s security guidelines on a daily basis


  • Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements


  • Reviews member accounts in order to make appropriate decisions regarding the requested transaction


  • Accurately keeps cash drawer in balance on a daily basis


  • Promotes TowneBank and its products and services


  • Provides exquisite service to members in person, on the phone or by email


  • Displays a professional appearance and behavior


  • Handles other branch duties as assigned


  • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)


Minimum Required Skills and Competencies:



  • Prior cash handling experience and/or six months bank teller experience is highly desired


  • Basic computer skills including Outlook, Excel, Word and Bank software programs


  • Flexibility to learn and grow as new systems or processes emerge


  • Ability to keep cash drawer in balance on a daily basis


  • Ability to accurately process monetary transactions in a timely fashion


  • Proven ability to give our members excellent service in person, on the phone, and by email


  • Ability to work as an integral team player


  • Punctuality is a must