This job listing has expired and the position may no longer be open for hire.

Monitoring, Evaluation, Accountability, and Learning (MEAL) Coordinator at Save the Children

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Juan, Puerto Rico

Job Description:


The Monitoring, Evaluation, Accountability, and Learning (MEAL) Coordinator will set up the MEAL systems for the domestic response. Tasks will include coordinating assessments (if needed), ensuring proper data collection, setting-up and managing the output tracker and providing inputs for reports to the info/comms officer and response leadership, leading on setting up accountability mechanism for the response and training response personnel and local partners appropriately. The post holder will be responsible for ensuring the correct implementation of all Save the Children International  MEAL systems including monitoring, accountability initiatives, need assessments, support for evaluations, and assist with compilation of lessons learned. This position requires 100% travel to Puerto Rico to support the response to Hurricane Maria.

What You’ll Be Doing (Essential Duties)


  • Input data into output tracker for all response activities conducted since the beginning of the response

  • Train response team or local implementing partners (when applicable provide refresher trainings) on MEAL including Save the Children quality standards (Core Humanitarian Standards, Red Cross Code of Conduct, Sphere) and proper data collection

  • Coordinate need assessments (upon request from direct line manager)

  • Develop data collection tools as needed

  • Lead on updating output tracker and providing total reach information for reports to the info/comms officer (ensuring that the data and numbers are consistent across reports)

  • Provide response management with real time data upon request

  • Support response personnel on proper data collection for source material (registration sheets, attendance lists, distributions lists, beneficiary tracking) that meets the U.S. Domestic Response data collection requirements and quality standards

  • Ensure that all necessary data is being collected upon (ex: GIK data needs for childcare centers: W9, shipping label, 6B, vendor questionnaire)

  • Maintain the response MEAL system

Conduct a thorough (at least a 2 day) handover with incoming MEAL coordinator/ or response personnel that will be maintaining the response MEAL system:

  • Day 1: Training on MEAL systems, standards, expectations, daily activities, requirements, shadowing of current MEAL coordinator

  • Day 2: The incoming MEAL coordinator will take over all MEAL responsibilities with the previous MEAL focal point’s oversight and support to ensure that they are capable of continuing the MEAL processes.


  • Conduct a Real Time Review “light” about three weeks into the response for an operations review and to course correct real-time by sending out the survey monkey and presenting the results to the response team (recommended 2 hour workshop)

  • Provide strategic recommendations to Response Senior Management Team based on the Core Humanitarian Standards and Save the Children emergency quality benchmarks


  • Create an appropriate 360Ëšaccountability mechanism for the response by supporting the systems to seek, receive and respond to beneficiaries’ feedback, suggestions and complaints, including those related to child safeguarding and ethical standards, ensuring at least 3 channels of accountability are in place (response personnel, help desks, suggestion boxes, email address, hotline) and all response personnel (including volunteers) are trained on accountability to affected populations we serve and their role within the system and referral procedures.

  • Ensure information is shared with the affected communities we serve systematically (signage, their rights as participants of our programs, service offerings, information about Save the Children’s mission, values, etc)

  • Set up complaints handling procedures for the response (complaint categorization, ensure timeliness of complaint handling, closing out of 100% of complaints in a timely manner)

  • Ensure that feedback is being databased in excel spreadsheet (maintained by as few response personnel to best ensure confidentiality) and actioned by appropriate staff at least each week


  • Ensure that the lessons learned from previous domestic response are applied to the current response (lessons learned checklist)

  • Continuously facilitate and analyze activities and data (from observation in the field, routine monitoring and feedback from accountability mechanism) to make recommendations to response leadership to improve operations and programming

  • Check-in regularly with response personnel to see where improvements can be made

  • Regularly coordinate and collaborate with Program and Operations teams to strengthen program impact

  • Facilitate the implementation of RTR light results

  • Identify a AAR facilitator and provide support with AAR where needed

  • 100% travel to Puerto Rico


Required Qualifications

  • High School Diploma

  • 2-3 years of relevant work experience

  • Familiarity with Save the Children MEAL practices and the Core Humanitarian Standards quality criteria required

  • Enthusiasm, motivation, self-confidence, and a proactive approach to problem solving

  • Excellent interpersonal skills and can work as part of a team

  • Willingness to fill gaps where needed

  • Computer skills including familiarity with MS Office, google docs, Response Hub and internet


  • Bachelors degree 

  • NGO and response experience 

  • Previous experience in Save the Children U.S. domestic response setting and CFS highly desirable

  • Advanced level in written and spoken Spanish


What’s In It for You

  • Meaningful work, with a knowledge that you are changing the lives of children all around the world

  • A family friendly work environment

  • Highly collaborative and innovative teams

  • Generous paid vacation days, holidays, family leave days, and sick time

  • Healthcare plans including medical, dental, and life insurance

  • Retirement savings account with matching company contributions

  • Structured and formalized management development and coaching programs for mid and senior level managers

  • Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities and with the American Management Association, as well as language learning opportunities


Save the Children invests in childhood – every day, in times of crisis and for our future. In the United States and around the world, we are dedicated to ensuring every child has the best chance for success. Our pioneering programs give children a healthy start, the opportunity to learn and protection from harm. Our advocacy efforts provide a voice for children who cannot speak for themselves. As the leading expert on children, we inspire and achieve lasting impact for millions of the world's most vulnerable girls and boys. By transforming children's lives now, we change the course of their future and ours.


Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom Save the Children is in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy will be treated as a serious issue.


We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.