Job Description:

EMPLOYMENT STATUS

Full-Time

OVERVIEW

The Banquet Captain (Full-Time) is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.

RESPONSIBILITIES

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

* Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.

* Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.

* Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.

* Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.

* Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.

* Assist in service of functions as required.

* Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.

* Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.

* Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.

* Follow all state liquor laws.

* Be familiar with banquet menus and prices.

* Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.

* Hold pre-function meetings, and check staffing and menus, prior to events.

* Assign side-work duties and stations to all servers.

* Supervise service of station or banquet room.

* Prepare banquet checks and obtain signatures from guest contacts.

* Monitor ongoing functions throughout assigned shift.

* Supervise the breakdown and cleanup of all functions assigned.

* Verify server s paperwork when event is complete.

* Prepare accurate captains reports.

* Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.

* Assist in set up of audio/visual, as necessary.

* Handle items for Lost and Found according to the standards.

* Ensure overall guest satisfaction.

QUALIFICATIONS

* High School diploma or equivalent and/or experience in a related field preferred.

* College course work in a related field helpful

* Previous supervisory responsibility preferred.

* Flexible and long hours sometimes required.

* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Maintain a warm and friendly demeanor at all times.

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