Posted in Admin - Clerical 30+ days ago.
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Location: Scranton, Pennsylvania
The Vice President of Operations is a high visibility, high impact role within Prudential Retirement. This role will report to the Chief Operating Officer of Full Service Solutions (FSS), a business line of Prudential Retirement.
Prudential Retirement provides investments and recordkeeping of defined contribution, defined benefit and executive deferred compensation plans to more than 3,500 corporate, governmental, not-for-profit and Taft-Hartley plan sponsors and more than 4.2 million participants. The Operations team consists of approximately 700 employees working in multiple functions and disciplines (client on-boarding, money-in, money-out, plan compliance, calculations, claims, etc.) across multiple product lines (Defined Benefit, Defined Contribution, Pension Risk Transfer, Non-Qualified).
This role will be responsible for oversight of Defined Contribution and Non-Qualified operations functions within Prudential Retirement’s Full Service Solutions line of business. This Leader will be responsible for oversight of a staff of 4 - 6 direct reports and approximately 200 total associates. The role will be accountable for all functional responsibilities within these teams and specifically, with client and participant satisfaction of the administrative aspects of the end-to-end experience. The position is instrumental in ensuring optimal effectiveness through successful development, implementation and coordination of key strategic business initiatives. Most importantly, the leader will play a key role in helping to design the optimal future platform, service and engagement model for our customers and partners.
There is considerable complexity in being able to balance all aspects of this role. In particular, the leader must be able to maintain or improve service levels of the existing business while at the same time, help to dramatically change the service model of the future. We will measure this leader on her/his ability to lead and ‘influence across’ in a positive and inspirational manner. As well, this individual will need to drive significant change in the way we manage our deliverables, while continuing to ensure exceptional service and optimal efficiency. All this must be done while modeling the organizations’ core values and leadership competencies, and teaching others to do the same.
If you can’t be passionate about driving change in an influential way that excites (as opposed to demotivates) everyone around you, or if you have a large ego and are not willing to learn from all levels within an organization, this job is not for you. You will also need to be able to communicate in a brief and concise fashion in front of multiple audiences.
A few more things:
Willingness to travel 25-50% of time