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Client Experience Associate (Software Products) at Information Management Services (IMS), Inc.

Posted in Customer Service 30+ days ago.

Type: Full-Time
Location: Beltsville, Maryland

Job Description:

Looking to launch your new career?

Searching for a position with plenty of room for growth?

IMS, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, welcoming work environment, where we respect employees’ personal & family time by providing flexibility and work-life balance. We design our positions to emphasize the personal strengths of each employee and encourage their professional growth. Add to that social events, casual dress, and no cubicles- that’s why many employees have stayed with us!

Join us as a Client Experience Associate & see what makes IMS such a rewarding place to work!

 As a Client Experience Associate on our Software Products team, you will:

  • Consult with new & current internal & external users of IMS’s developed software applications via phone & email to answer questions & address any related concerns, while creating lasting, exceptional client relationships

  • Provide advice to clients on identifying their requirements & implementing our software applications to meet their needs

  • Collaborate with internal developers & managers to resolve client concerns & fulfill client requirements

  • Work with the client experience team to develop & update documentation & training materials

  • Analyze & test custom software systems

  • Perform other client-related duties as assigned

To be eligible for this position, you must meet the following requirements:

  • BA/BS in English, Biology, Social Science, or a related field from a U.S. DOE accredited institution with a 2.9+ GPA

  • 0-4 years of professional experience in a customer-oriented position

  • Demonstrated strong verbal & written communication skills

  • Demonstrated ability to relay technical information to clients & users in layman terms

  • Demonstrated strong problem-solving & analytical skills

  • Demonstrated customer service skills

  • Excellent attention to detail & organization skills

  • Must be able to multi-task, meet deadlines, & work within a team

  • Strong presentation skills preferred

  • Experience with databases a plus

Starting at $40K/year; Salary Commensurate w/Experience

If this sounds like the right career for you, apply today at:  EOE/M/F/Disability/Vet