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Salesforce Service Cloud Architect at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Francisco, California

Job Description:

Become part of Cognizant’s Salesforce team! We are presently looking for a Salesforce Technical Lead that can assist with creation and implementation complex Salesforce solutions that meet our client’s expanding business and technical requirements.  This Technical Lead will have in-depth experience in Service Cloud and an ability to work independently and remotely, with willingness travel for client engagements as needed.


•   Responsible for technical deliverables that includes but are not limited to Technical design document, Integration design document etc.

•   Ensure that Continuous Integration / Continuous Delivery release management process is followed using tools like GIT and Jenkins

•   Ensure coding best practices are followed for customizations

Required Skills:

•   At least 12 years of experience in building scalable enterprise applications

•   At least 8 years of experience in working on SFDC platform

•   Must have experience from at least 4 SFDC implementations as technical lead

•   Must have experience in at least 2 service cloud implementations

•   Must demonstrate ability to lead best in class service cloud implementation

•   Hands on experience in implementing Case Management, Knowledge Management, Service Console and Entitlements

•   Experience in enabling Omni channel for voice (CTI), email and Chat

•   Should have working knowledge of lightning framework

•   Expert in providing integration strategies for integrating various on-premise and in-cloud applications


About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us on Twitter:USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.