Member Account Representative at Royal Credit Union
Posted in Management 30+ days ago.
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Location: SOMERSET, Wisconsin
This position involves the ability to accurately complete teller transactions, open new accounts, and set-up Kwik Cash for Royal's Members and provide flexibility for coverage at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, processing transactions and resolving any Member inquiries in an efficient, accurate and friendly manner. Responsible for providing exceptional service (WOW) and Net Promoter Score (NPS) initiatives throughout the office.
Working approximately 40 hours per week. Variable hours between 7:45am - 5:45pm Monday through Friday and every other Saturdays per month 7:45am - 12:15pm.
***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate in Eau Claire, WI.
• Have a working knowledge of financial services
• Strong written and verbal communication skills
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Strong sense of customer service
• Strong interviewing and listening skills
• Ability to learn, retain and recall information very quickly
• Work productively in a team environment with high levels of interruption
• Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs
• Ability to produce accurate and high-quality materials, data entry and transactions
• Proficient in Microsoft Office Products and have basic computer skills using various software packages
• Basic skills using smartphones/tablets and the ability to demonstrate use of current technology
• Communicate and live Royal Credit Union's core purpose, values and organizational culture daily
• Previous customer service experience
• Previous cash handling experience