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Customer Service Leader at Royal Farms

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Halethorpe, Maryland

Job Description:

Job purpose

The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate is someone who creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities

  • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
  • Ensure the proper execution of assigned food service programs and procedures
  • Support and follow all safety and security initiatives
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Ensure the proper execution of all Royal Farms marketing programs
  • Operate the point of sale (POS) and maintain proper cash controls
  • Provide leadership to their retail team members that ensures a pleasant Customer service experience
  • Adhere to company policy for checking in external and internal vendors
  • Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
  • Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
  • Complete other tasks as assigned

The ideal candidate for the Customer Service Leader position must be at least 18 years old and will:

  • Have consistently demonstrated strong leadership skills

  • Understand that their success depends on their team's success, aspiring to make the people around them better than they currently are

  • Possess strong written, verbal, and interpersonal communication skills

  • Possess strong supervisory and organizational skills

  • Have at least 1 year food service/retail management experience.

  • Have earned a high school diploma or GED

  • Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.

  • Must be available to work all shifts, weekends, and holidays based on business needs.

  • B e ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.

  • Be able to lift and carry 50 lbs

  • Be able to lift, bend, and stand as many as eight hours per day