This job listing has expired and the position may no longer be open for hire.

Service Specialist at Document Technologies, LLC

Posted in Legal Admin 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Boise, Idaho

Job Description:


It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Responsibilities and Essential Functions

• Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy

• Maintain a positive team-player mentality

• Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc

• Deliver on service commitments in a timely and accurate manner

• Invest proper effort and QC approach to deliver highest quality work and service

• Comply with Epiq's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• May be required to work varying schedules to reflect the business needs of the firm

• Specific duties as assigned

• Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq's standard

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq's standards

• Sort, distribute and meter US mail with knowledge of current postal rates

 of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Required Characteristics and Credentials

• High School Diploma or equivalent

• Minimum of 1 year professional level work experience

• Previous experience in a client service oriented field preferred

• Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations

• Ability to lift or move 40 lbs. or greater

• Excellent organizational skills

• Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.