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Account Manager at Comcast

Posted in Media - Journalism - Newspaper 30+ days ago.

This job brought to you by Professional Diversity Network, Inc

Type: Full Time
Location: New York, New York





Job Description:

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in New York, with offices in San Francisco, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

ABOUT THE OPPORTUNITY
FreeWheel is hiring an Account Manager based in New York who will report to the Director, Account Management and Customer Success for MVPDs. We are looking for a passionate Account Manager who will partner and ensure long-term success of our MVPD customers. In this role, you will be responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up.

RESPONSIBILITIES
Develop and Maintain Relationships:
Owns ongoing communication, contact and relationship with the users of the FW platform
Gain info and POV when user level org changes and departures impact on overall relationship
Engage in on-site visits w/ clients to gather general relationship temperature feedback

Coordinate all activities for a Client:
Across Strategic Relationship Managers, Support, Product, and Client Services engagements
Across all Advanced Advertising Business Units
First point of contact for any questions and/or issues that arise on a daily basis
Conduct weekly check-ins internally with the account team and externally with the client to manage all ongoing tasks, issues, and points of communication at a client
Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel

Understand the client’s business and industry they operate in, in order to:
Understand implications of decisions made on the day-to-day business (i.e. process changes)
Understand how internal FreeWheel changes may impact client workflow and business (i.e. client impact related to product releases or bug fixed)
Proactively identify any potential pitfalls or issues that will impact the client in the short-term or long-term

Other:
Assist in sales process for renewals, upsells, and product utilization
Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)

ABOUT YOU
Proven account manager or other relevant experience in an advanced advertising organization
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
Experience delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time
Excellent listening and presentation skills
Excellent verbal and written communication skills
BA/BS degree or equivalent
Generally requires 2- 5 years related experience
Candidate should have experience working with MVPDs

Comcast is an EOE/Veterans/Disabled/LGBT employer