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Best Buy Appliances Customer Service Specialist at Best Buy

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Lakewood, Colorado





Job Description:

What does a Best Buy Major Appliances Customer Service Specialist do?

The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Best Buy Major Appliances customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Customer Service Specialist, you will:


  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner


  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.


  • Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.


  • Complete shipping invoices and reconciliation reporting


  • Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.


What are the Professional Requirements of a Customer Service Specialist?

Basic Qualifications


  • Ability to work successfully as part of a team


  • Strong ability to prioritize and multi-task in a fast-paced environment


  • Ability to work a flexible schedule inclusive of holidays, nights and weekends


Preferred Qualifications


  • High School Diploma or equivalent


  • 3 months experience in retail, customer service or related fields