Posted in General Business 30+ days ago.
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Location: Lakewood, Colorado
What does a Best Buy Major Appliances Customer Service Specialist do?
The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Best Buy Major Appliances customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Customer Service Specialist, you will:
Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
Complete shipping invoices and reconciliation reporting
Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.
What are the Professional Requirements of a Customer Service Specialist?
Ability to work successfully as part of a team
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
High School Diploma or equivalent
3 months experience in retail, customer service or related fields