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Field Claims Adjuster at First American

Posted in Insurance 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Santa Ana, California

Job Description:

Company Summary

First American Property and Casualty Insurance Company is a member of the First American Family of Companies (NYSE: FAF) which was named one of FORTUNE's 100 Best Companies to Work For® in 2016 and 2017. We specialize in four major types of property insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. For more information, visit

Job Summary

Determines action on property/casualty claims based on coverage, appraisal, and verifiable damage.  Investigates claim and gathers information to support contested claims in court.  May perform visual site inspections.  Inspect residential losses, write scopes/ estimates, review invoices and expert reports, determine if applicable coverage and damages. In addition, the Adjuster will provide quality claims handling (customer contacts, coverage, investigation, evaluation, reserving, negotiations and resolutions) including maintaining full compliance with internal and external quality standards and state specific regulatory requirements.


  • Denies, settles, or authorizes payments to a wide range of property/casualty claims based on coverage, appraisal, and verifiable damage.

  • Corresponds with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested claims in court.

  • Prepares report of findings of an investigation.

  • May provide field adjuster support at claimant’s site with visual inspections.

  • Reviews complex coverage analysis and provides work up for approval.

  • Resolves complex claims- such as BI, FIRE, LIT

  • Acts as lead when needed for back up or absent Lead

First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out