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Customer Service Representative at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Appleton, Wisconsin

Job Description:

Looking for a fun, team environment with incentives, recognition, and opportunity to grow? Then Spectrum is the place to be. Apply on-line today for a position at a Forbes Top 50 Happiest Place to Work.

SPECTRUM (formerly Time Warner Cable) is looking foR Customer Service Video Repair Specialists to provide top-notch service from our state of the art Appleton facility. As a team member in our Customer Care Center, you ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer s equipment (e.g. cable box, DVR, or remote). By providing information, options, and an unbeatable level of service you ll delight our customers and meet your own career objectives today and going forward.

You may also join us at our On-site walk-in job interviews to see our environment, interview, and get on the fast track to a new career in Customer Service!

Candidates can also apply online at our walk-in event. Please plan up to 90 minutes for our interview process.

When: Every Tuesday from 9 AM - 4 PM

Where: 3520 E. Destination Drive.
Appleton, WI 54915
(Off Hwy 441 & Calumet St. exit, behind Wal-Mart)

As a Customer Service Representative you receive:

DISCOUNTED SERVICES That s RIGHT! Cable, Internet, and Digital Phone
Tuition Reimbursement (up to $5250 a year)
Regular one on one time with your leader
Fun team building events & incentives
Supportive leadership team
Outstanding Health Benefits
Paid Time off, including vacation, personal and sick time
30 and 40 hour schedules available
Defined Professional Growth Plan with opportunities possible in as little as six months after training

Our Training:
Six weeks of paid training
All-encompassing classroom experience including instructor lead classroom discussions, hands-on, e-learnings, mentoring partners and more.
During the first six weeks of paid training, the scheduled training hours are Monday through Friday from 10:00AM to 7:00PM.

After graduating training you will work an 8 or 10 hour shift starting at 12pm or later.

Ideal Candidates Demonstrate:
Versatile and cool under pressure
Can do attitude prevailing over a fast-paced variety of customer concerns
Excellent written, verbal and interpersonal communication skills
Problem-solving skills and ability to resolve discrepancies

Preferred Qualifications:
PC skills and experience with keyboard navigation, internet and Windows Software Strong organization skills and the ability to manage multiple tasks
Problem-solving skills and ability to resolve discrepancies Six months or more customer service experience; One or more years preferred
Six months or more working with multiple software applications; One or more years preferred
Six months one year+ heavy volume phone experience in a customer service/call center job preferred.

Complete the application today and a recruiter will follow up with you via email within 48 hours!

Remember: You may also stop in for a walk-in interview any Tuesday between 9 AM - 4 PM!