Loss Drafts Associate at Proctor Financial

Posted in Insurance 11 days ago.

Type: Full-Time
Location: Troy, Michigan

Job Description:


Position Description



Title:                                       Loss Draft Associate

Status:                                     Non-Exempt

Department:                            Servicing Solutions

Reports to:                              Loss Drafts Manager

B&B Job Code:                      ADM I

B&B Job Dept. Code:             PRGMSPCL



Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately.  This requires 50% of the associate’s time spent in a call center environment. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed.  Processing must meet all compliance requirements.  The associate must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis. 



  • Ability to multi-task

  • Computer skills required

  • High school education required

  • Good written/verbal communication

·         Attendance/Quality/Production must meet or exceed PFI standards



  • Have solid written and verbal communication skills

  • Ability to multi task

  • Ability to follow directions and willingness to take on additional responsibilities

  • Ensure process is being followed and all requirements being met

  • Convey all requirements to the client in a professional manner



  • Talking

  • Sight

  • Hearing

  • Repetitive Motion

  • Hand finger dexterity

  • Sitting

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Proctor Financial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.


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