IT Consultant II Membership Production Support Lead
at Kaiser Permanente
Posted in Other 14 days ago.
Location: silver spring, Maryland
This individual contributor is primarily responsible for providing expertise and technical advice, assisting with or setting the technical direction for varying technical solutions, and serving as a technical expert for project teams.
Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.
Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.
Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.
Maps current state against future state processes.
Identifies the impact of requirements on upstream and downstream solution components.
Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.
Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.
Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
Participates in evaluating third-party vendors as directed.
Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.
Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Three (3) years experience working for a health care organization
Three (3) years experience working for an IT organization
Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
Two (2) years experience in workflow analysis, including the use of modeling software (e.g., Visio).
Two (2) years in a leadership role working with project or technical teams.
Two (2) years experience in business case development and analysis
Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
Four (4) years consulting experience in hospital operations.
Four (4) years consulting experience in clinical administration.
Four (4) years consulting experience in health plan administration.
Master's degree in Business Administration, Computer Science, CIS or related field
Primary Location: Maryland,Silver Spring,Technical Services Center 2221 Broadbirch Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: CDTS MA RAD Travel: Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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