Senior Customer Service Representative at Bank of America

Posted in Customer Service 14 days ago.

Type: Full time
Location: Scranton, Pennsylvania

Job Description:

Job Description:

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Overtime as required

Required skills:
  • Extensive knowledge of the organization, products and/or services.
  • Possesses high level of technical skills.
  • Advanced problem solving skills and involve cross selling or up selling other financial products.
  • 1 to 3 years of customer services experience.
  • Excellent verbal and written communication skills strong organizational and time management skills ability to multi task using various bank systems ability to problem solve
  • Work independently in a team environment
  • Learn rapidly and understand concepts quickly
  • Strong PC skills.

Desired skills:
  • High volume in-bound contact center
  • Wire Transfer, ACH and or banking experience

2nd shift (United States of America)

Hours Per Week:

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