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Senior Desktop Analyst at Glassdoor

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Mill Valley, California

Job Description:

As a Sr. Desktop Analyst at Glassdoor you will be at the heart of our growing IT organization. Your responsibilities will include resolving support requests and ensuring that the technology needs of our customers are met. You will work closely with IT, Security, Engineering and Facilities groups to ensure smooth IT operations. Your positive attitude, creativity, and ability to think critically will elevate our support team. Our ideal candidate is highly technical, ambitious, and shares our commitment to creating an amazing user experience.


  • Provide on-site and remote support for customer base

  • Prioritize assigned tickets and work to resolution

  • Diagnose and troubleshoot end-user hardware and software problems

  • Participate On/Offboarding processes including new hire training sessions

  • Support telecommunications and teleconferencing systems

  • AV support and coordination for corporate events

  • Assist with inventory and purchasing activities

  • Support our network and systems team to troubleshoot and maintain office technology

  • Contribute to the creation of support documentation

  • Work with partners to continually improve our support processes

  • Available for after hours/oncall support

Required Experience & Qualifications:

  • Minimum of 3 years of experience in a technical support role

  • Excellent problem solving and communication skills

  • Proficiency with OSX and Windows operating systems

  • Basic knowledge of network technology (TCP/IP, DHCP, DNS, Wireless)

  • Experience working within a ticketing system like Zendesk

Nice to have:

  • Endpoint management solutions like SCCM, Jamf

  • SSO solutions like Okta or OneLogin

  • Enterprise applications like Google Apps, Box, Confluence, Jira

  • Telecommunication using 8x8

  • Teleconferencing with BlueJeans, Polycom

  • Proficiency with a scripting language like Python or PowerShell

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere

  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year

  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage

  • Equity in a late stage startup backed by top-tier VCs

  • Sunny & peaceful Mill Valley offices located right on the water

  • Walking, running and biking trails steps away from the office

  • Onsite gym and fitness classes

  • Free catered lunch; new menu daily

  • Paid holidays and flexible paid time off

  • Your choice between Mac or PC

  • Dog-friendly office (with dog-free zones if you are so inclined)

  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.