Posted in Other 30+ days ago.
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Type: Full Time
Location: Carmel, Indiana
Summary: An Audit Reconciliation Representative is responsible for reconciling dealer lot audits for those units coded CUV (collateral unverified) and PFC (pending funding consumer). During this process Audit Account Representatives are in contact with auctions and repair facilities while also reaching out to local Account Executives in order to reconcile the missing units. Audit Reconciliation Representatives are also tasked with calling on early stage delinquent accounts as well as other forms of risk mitigation.
Basic Duties and Responsibilities:
Analyze risk and manage assigned portfolio that includes evaluating dealer performance, educating dealers and preventing account issues.
Working with dealers to determine the disposition of missing units by determining alternative acceptable unit verification (such as photos) and calling auctions, repair shops or other third parties.
Work with and advise Account Executive and Regional Director of the audit findings and alerting FRAM s and the management team to any problem audits.
Perform early stage delinquency activities that include following up on insufficient funds, collecting contact information and sending written correspondence, calling accounts 1 4 days past due, making payment arrangements
Code out units that have not been reconciled within established timeframe and collect pay-off on sold units.
Job Knowledge, Skills and Abilities:
Highly organized to manage projects and time lines in a high volume environment
Ability to communicate and negotiate over the phone to various socioeconomic levels to gather information and problem solve.
Proficient user of Microsoft Office especially Excel
Ability to proficiently use third-party software such as InContact and Field Logic
Light collections background experience preferred (not required)
Education and Experience:
High school diploma or equivalent required; Bachelor of business/economics preferred
Auditing experience preferred
Basic knowledge of the automotive industry
Training in Microsoft Excel as needed
Continued training in negotiation and conflict resolution skills
Work Environment: Office
Will be required to perform other duties as requested, directed or assigned.
ABOUT COX AUTOMOTIVE
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , VinSolutions , Xtime , incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
ORGANIZATION: Cox Automotive
PRIMARY LOCATION: US-IN-Carmel-11799 N College Ave
EMPLOYEE STATUS: Regular
JOB LEVEL: Individual Contributor
SHIFT: Day Job
UNPOSTING DATE: Ongoing.