Relationship Manager at FlightSafety Services Corporation
Posted in Other 30+ days ago.
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Type: Full Time
Location: TETERBORO, New Jersey
Location: FlightSafety US Learning Center
This position can be based at a Learning Center within the FlightSafety US locations or potentially based remotely
The Relationship Manager is responsible for continually building and strengthening FlightSafety International s relationship with each assigned Client/Customer. The goal is to increase FlightSafety International s revenues while encouraging and supporting the Client s Training Plan by performing the following duties.
Sales and Marketing/Training Activities:
* Establish and maintain professional environment consisting of high level of trust and reliability between self, representing FlightSafety International, and Client(s)/Customer(s).
Act as single point-of-contact for specific Client(s)/Customer(s) providing centralized service for all FlightSafety International training related issues. If applicable, provide on-site account management services.
Build and maintain rapport with all of client s key employees.
Establish self, representing FlightSafety International, as the primary source of aviation training information, by assisting Client/Customer in scheduling and tracking required/needed training.
Recommend new FlightSafety International training programs, i.e. Flight Attendant training Service Excellence Training, etc., based on research into Client/Customer s projected wants and needs.
Develop rapport with each appropriate FlightSafety International Center s Sales and Marketing and Customer Support personnel in order to smoothly coordinate Client s Training Plan with available training schedule at the Center.
Ensure Knowledge of aviation terminology, 135 Regulations, and course training requirements.
Ensure all contractual obligations are met, including FSI obtaining renewal for new contract.
Interact with Sales Director regarding status of Client/Customer s Training Plan and future expansion of FlightSafety International s business regarding that plan. (see additional duties below)
Monitor progress of Client/Customer s Training Plan, according to current contract specifications, and identify potential issues/obstacles to reaching optimum achievement.
Research and provide suggestions/solutions to resolve those issues/obstacles, i.e. missing recurrent training events.
Monitor, on a consistent, continuous basis, the Customer s training schedule, adding or deleting courses, as needed.
Coordinate with Center management to resolve customer dissatisfaction regarding previous and/or current training.
Provide feedback regarding Client/Customer s estimate of training effectiveness to Sales Director, based on interaction with Client/Customer s employees who have received FlightSafety International training.
Report status of relationship with each assigned Client/Customer, both through writing and verbally, on an agreed upon, timely basis to the Sales Director
Develop relationship with Client/Customer s Accounting department. Objective: to meet monthly to review current invoices and past due receivables and negotiate any disputes.
Interact as liaison between Client/Customer s Accounting department and FlightSafety International s Corporate Accounting representatives.
Understands and utilizes SAP to ensure all FSI invoices are correct and issued in a timely manner.
* Maintain FlightSafety International's commitment to customer satisfaction while performing job duties.
* Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments
* Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products.
Accountable for the accuracy and completeness of assigned tasks.
Able to adhere to a work schedule including prompt and regular attendance.
Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction.
Participate in the Quality Management System (QMS) activities at assigned site and adhere to the processes related to accomplishing the site's QMS goals.
Support FlightSafety International's, and its subsidiaries', commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers, customers, vendors and others in all of our operations. (See Sarbanes-Oxley Act of 2002)
OTHER DUTIES AND RESPONSIBILITIES:
Address many of the accounts Director, Sales assigns including new start up accounts, large and small prospects that have not yet turned into customers or large customers needing an RM.
Responsible for CRM notes, updates, rates, contracts, billing work needed. very key in handling accounts in development, but specialized in handling many customer details for Director, Sales
The ideal candidate will be able to take the lead on an action item assigned, process it quickly and confirm when completed
Prioritize work on a daily, weekly and monthly basis
Travel as required to implement sales and retention strategies.
Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.
CONTACTS: The employee must display a service-oriented demeanor to both internal and external contacts and promote a positive image of FlightSafety International while performing the duties of the job.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE: (Minimum Requirements)
Bachelor's degree (B.A./B.S.) from a four-year college or university Strongly preferred, or equivalent combination of education and experience; equivalency years experience substitution must be in related field.
At least three (3) years work experience in a related field, i.e. sales, marketing, public relations, etc.
Thorough familiarity with FAA Part 135 regulations
CERTIFICATES, LICENSES OR REGISTRATIONS:
Valid Drivers License, where applicable.
Possession of a FAA Commercial Pilot Certificate, strongly preferred.
OTHER SKILLS AND ABILITIES:
Fluency in English, through both verbal and written communications; able to speak, understand, read and write
Excellent verbal and written communication skills
Able to work unsupervised, as needed
Excellent organizational skills
Ability to adapt to changing schedules and high-pressure situations
Ability to interact with various levels of management in a professional manner
SOFTWARE KNOWLEDGE AND SKILLS:
General knowledge of the following software: MS Word, MS Excel, MS PowerPoint and MS Outlook.
Database - SAP, SAP CRM, preferred
Other software programs may be required, as needed.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled.