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Technical Specialist at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Buffalo, New York

Job Description:

JOB SUMMARY
Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

* Actively and consistently support all efforts to simplify and enhance the customer experience

* Troubleshoot and repair equipment

* Verify the integrity of accessories and clean the equipment

* Configure equipment to customer specifications

* Install RAM, hard drives, video cards, CD-ROMs, and other peripherals

* Keep the tracking and inventory databases up-to-date

* Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment

* Analyze, test and evaluate new products

* Maintain library of current BIOS, drivers and patches for supported equipment

* Support remote access for laptop users and maintain call tracking and inventory databases

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

* Ability to read, write, speak and understand English

* Proficient in using Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)

* Skilled in installing, repairing and troubleshooting computer hardware and peripherals

* Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms

* Proficient in working with users remotely

* Good communication skills to relate with end user, team members and support workers

* Able to ensure that all requests from user are logged and right procedures are followed

* Manage time and priorities effectively

* Ability to work without supervision

* Committed to learn and relate technical concepts

* Able to lift up to 50 lbs

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience
1 to 2 years Computer Technician Service experience w/ desktop and networking applications

WORKING CONDITIONS
Office environment
Mid-shift position

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability