The Warehouse Support Manager is Responsible for handling cash collection for various facilities in an assigned route and routinely assumes full Commissary Warehouse Manager responsibilities on an as-needed basis in various warehouse locations, during the short or long term absence of the assigned Warehouse Manager.
Essential Job Functions
Have a thorough understanding of Trinity Services Group's best business practice and procedures including policies and benefits (attendance, medical, PTO etc.)
Work with Management to improve labor efficiencies at assigned Trinity locations
Assist the Trinity Services Group Management by:
Assisting in processing applications and new hire packets to ensure proper completion
Training On-Site Managers and staff on proper Trinity Services Group commissary delivery procedures by instructing and delivering commissary orders to inmates in a corrections environment
Implement policies for credits, damaged product, out of date product and returns
Assist Management in counting inventory of customer buyback
Instruct on-site staff on Trinity Services Group and Facility security/safety procedures, notifying Management if there are conflicts with the Facilities' policies/procedures
Provide follow up training, on-going support and assistance to all on-site managers and staff
Present information to analyze the profitability, costs and operational issues of prospective accounts
Assist with assigned aspects of inventory control including ordering, receiving, stocking product and processing orders
Weekly cash pick-ups from various facilities in a designated route
Transporting cash to the bank and making deposits
Complete miscellaneous duties/projects as assigned by Management
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Knowledge of cash collection operations procedures, including reconciliation
Excellent communication and interpersonal skills, especially via telephone and in writing
Excellent organizational skills and attention to detail
Ability to respond in a professional manner to all inquiries, providing the highest level of customer service
Must qualify for and maintain correctional facility security clearance
Associates Degree in Business Administration preferred; High school diploma/GED and equivalent work experience
At least two (2)years of management or supervisory experience in a commissary or food service institutional environment
Previous experience with inventory distribution and control
Knowledge of MS Word, MS Excel, MS PowerPoint and email skills
Knowledge of basic accounting and mathematical abilities to complete necessary cash reconciliation
Ability to travel up to 100% of the time
MUST BE ABLE TO SUCCESSFULLY PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN
Trinity Services Group is one of the leading providers of correctional food service in the nation. With our more than 40 years in the industry, our combined operations serve over 300,000 inmates daily in over 40 states, Puerto Rico and the U.S.Virgin Islands.
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