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IT Support Analyst at TKC Holdings, Inc.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri





Job Description:


 

GENERAL PURPOSE OF THE JOB:
The Keefe Group IT Support Analyst will support and train KCN customers on the use of KCN-developed Technology Solutions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Train KCN customers at customer facilities nationwide on the use of KCN systems products

  • Provide phone support services to customers and Regional KCN Staff

  • Assist in upgrade and maintenance of KCN systems deployed to customer sites and regional distribution centers

  • Train on an as-needed basis

  • Assist in planning disaster recovery strategies and resolutions on customer servers and client workstations

  • Assist in systems integration projects from initiation to completion

  • Document all service, configuration, and upgrade activities as specified by the Keefe Group IT Manager

  • Responsible for 24/7 on-call phone support services on a weekly rotating basis

  • Complete miscellaneous projects/duties as assigned by the Keefe Group IT Manager

    SUPERVISORY RESPONSIBILITIES:
    This position has no supervisory responsibilities.


     


     


    Minimum Requirements


    EDUCATION AND/OR EXPERIENCE:
    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


    OTHER SKILLS AND ABILITIES:


  • Must be a self-starter who can work well with people at all levels both in and out of KCN Organization and the correctional facility in a professional manner.

  • Ability to work in a correctional environment.

  • Excellent oral and written communication skills.

  • Ability to define problems and resolve them quickly.

  • Ability to work well with ever changing priorities and/or situations.

  • Excellent organizational skills.

  • Ability to work independently or within a team.

  • Familiarity with computers (including Microsoft Office programs).

    OTHER QUALIFICATIONS:


  • Must qualify for correctional facility security clearance.

  • Must pass background check(s): criminal and drug screen

    Other Qualifications:


  • Must pass background, credit, motor vehicle record and drug checks

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


     


    Satisfying Customers with Integrity and Innovation for over 40 years!


    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.