Training Schedule: 8am to 4pm Monday - Friday for two weeks (paid training)
Starting pay is $12.35/hr with opportunity to earn monthly bonus based on performance
Opportunity to work from home - based on performance and availability
Must have availability to work from 2:00pm to 11:00pm
Provide inbound customer service phone support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions
Process a variety of administrative tasks as a result of the customer call
Consistently meet establish performance metrics and quality standards
Complete other duties assigned by management
Must be at least 18 years old
High school diploma or GED equivalent
Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
Ability to attend two week training from 8am to 4pm Monday through Friday
Must pass drug test, background check and have satisfactory credit check
Basic computer navigation skills and ability to toggle between different computer screens and programs
Prior customer service experience
Excellent verbal and written communication skills
Professional and upbeat telephone voice
Ability to type 30 wpm
Required Language: English
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and preform pre-employment substance abuse testing and background screening.
Keefe Group, through its affiliates, Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions and Advanced Technologies Group, is the nation's leading supplier of food products, personal care products, electronics, clothing, technology, telecommunications and software solutions to the correctional market. Since 1975, Keefe has serviced the correctional market exclusively and pioneered the evolution of products, packaging and technology services to fit the needs of facilities nationwide.
Satisfying Customers with Integrity and Innovation for over 40 years!
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.