Senior Implementation Manager, Client Transition (will consider strongly qualified candidates located anywhere in the U.S.) at Prudential

Posted in Admin - Clerical 17 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Scranton, Pennsylvania

Job Description:

The Senior Implementation Manager, Client Transition is an individual contributor role and the accountable point person for the end-to-end new business on-boarding process. They will lead a team of experts charged with successfully onboarding Defined Contribution (including governmental and Taft-Hartley), Defined Benefit and/or Non-Qualified plans to Prudential. The Senior Implementation Manager will be responsible for providing an excellent client experience during the onboarding process using a consultative approach to align client and participant needs with Prudential’s product offering.

They will be accountable to ensure a strategic, holistic coordination of end-to-end service delivery, on schedule, within budget, and with desired financial and client outcomes.

The Senior Implementation Manager works closely with the Client Transition management team in addition to Sales, Operations, Client Relationship, and many other teams within our organization. We will consider any strongly qualified candidate located anywhere in the U.S.

Ideal Applicant Skillset:

  • Excellent leadership skills to able to collaborate effectively across different teams to deliver a quality outcome to clients and their participants/members

  • Exceptional organizational and project management skills to ensure successful execution of assigned and/or delegated tasks

  • Strong communication skills to be able to influence and negotiate the right outcomes for clients and Prudential

  • Ability to successfully manage multiple projects simultaneously

  • Proven ability to execute tasks accurately and on-time as well as managing cross functional teams to negotiate priorities and/or resources ensuring timely task completion

  • Has professional presence with a level of comfort interacting with associates at all levels of an organization (internal and external), including senior management

  • Can demonstrate strong technical expertise in areas of retirement plan design and system capabilities across all plan types

  • Ability to articulate the differentiators associated with transition process during sales finals situations to persuade clients to bring their business to Prudential

  • Has a passion for learning to facilitate continuous self, and team improvement

  • Possesses strong mentorship skills to direct and motivate individuals to encourage high standards of performance without formal authority

  • Fosters and actively contributes to a positive team working environment

  • Is a highly-motivated, self-starting person who takes pride in the quality outcome of their work

  • Bachelor’s degree

  • FINRA Series 6 & 63 within 120 days of employment

  • 7+ years of retirement plan expertise in Defined Contribution (including governmental and Taft Hartley), Defined Benefit and/or Non-Qualified plans

  • Possession of FINRA Series 6 or 7 strongly preferred

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