FULL-TIME / PART-TIME OPPORTUNITY. EARLY MORNING START TIME. FLEXIBILITY TO WORK MORE HOURS DURING PEAK SEASON.
POSITION SUMMARY: The Customer Service Representative (CSR) - Dock Sales is responsible for the receipt of customer produce orders by telephone, fax or e-mail and the accurate data entry into the computer system. Maintains and increases market share by satisfying customer needs and meeting management objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Input orders (by telephone, fax, email) into computer system.
Identifies customer needs and satisfies them profitably.
Maintains existing customer base through effective customer service skills.
Identifies lost/split customers and informs Supervisor, Dock Sales.
Communicate issues/concerns to appropriate personnel effectively and timely.
Fosters solid working relationships with other departments.
Follows through with customer requests.
Introduces new items to customers and promotes product in stock.
Suggestively sell promotional items.
Answer phone calls in a timely manner.
Advise customers of operational procedures (special orders, call-in cutoff, etc.).
Attend sales meetings as required.
Good attendance and adherence to the work schedule. May be required to work overtime, including every Saturday.
Performs other duties as assigned by the VP, Purchasing or designee.
KNOWLEDGE AND SKILLS:
Proven ability to communicate effectively in a positive manner, follow through on directions and organize effectively to satisfy the customer’s needs.
Good working knowledge of Microsoft Office applications. (AS400 a plus)
Experience with operating an electric pallet jack.
Frequent lifting of product up to 50 lbs. during the shift, infrequent lifting up to 80 lbs.