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Customer Service Rep - Dock Sales at FreshPoint, Inc.

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Hartford, Connecticut

Job Description:

FULL-TIME / PART-TIME OPPORTUNITY.  EARLY MORNING START TIME.  FLEXIBILITY TO WORK MORE HOURS DURING PEAK SEASON.

POSITION SUMMARY:  The Customer Service Representative (CSR) - Dock Sales is responsible for the receipt of customer produce orders by telephone, fax or e-mail and the accurate data entry into the computer system.  Maintains and increases market share by satisfying customer needs and meeting management objectives.          

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Input orders (by telephone, fax, email) into computer system.

  • Identifies customer needs and satisfies them profitably.

  • Maintains existing customer base through effective customer service skills.

  • Identifies lost/split customers and informs Supervisor, Dock Sales.

  • Communicate issues/concerns to appropriate personnel effectively and timely.

  • Fosters solid working relationships with other departments.

  • Follows through with customer requests.

  • Introduces new items to customers and promotes product in stock.

  • Suggestively sell promotional items.

  • Answer phone calls in a timely manner.

  • Advise customers of operational procedures (special orders, call-in cutoff, etc.).

  • Attend sales meetings as required.

  • Good attendance and adherence to the work schedule.  May be required to work overtime, including every Saturday.

  • Performs other duties as assigned by the VP, Purchasing or designee.

KNOWLEDGE AND SKILLS:


  • Proven ability to communicate effectively in a positive manner, follow through on directions and organize effectively to satisfy the customer’s needs.

  • Good working knowledge of Microsoft Office applications. (AS400 a plus)

  • Experience with operating an electric pallet jack.

PHYSICAL REQUIREMENTS:


  • Frequent lifting of product up to 50 lbs. during the shift, infrequent lifting up to 80 lbs.

  • Frequent bending, squatting, pushing, and pulling

WORK ENVIRONMENT


  • Combination of warehouse and office.

See Job Description