Posted in Restaurant - Food Service 30+ days ago.
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Location: Woburn, Massachusetts
This position is responsible for preparing and serving beverages to guests in the Courtyard Bistro in an efficient and courteous manner. Effectively promotes the Bistro, takes beverage orders, and prepares/serves guests adhering to all health regulations and local liquor laws. Assists Bistro Attendant with food orders, preparation, and serving as needed. Follows CSM/Marriottâ€™s high standards of quality to ensure guest satisfaction.
â€¢ Greets all guests in a courteous and friendly manner.
â€¢ Accurately and quickly takes, enters, prepares and delivers guest orders according to standards.
â€¢ Responds to guests needs and provides the highest level of quality service.
â€¢ Assists other associates as needed to meet guestâ€™s needs.
â€¢ Effectively operates micros operating system and cash register.
â€¢ Follows all CSM/Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
â€¢ Dispenses appropriate levels of alcohol; prepares drinks to recipe and CSM/Marriott standards.
â€¢ Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
â€¢ Consistently checks guestsâ€™ identification and monitors guests consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
â€¢ Responsible for disposal of garbage, picking up trays, re-stocking barware, and clearing/wiping down tables and counter. Transfers full tubs to the dish room, and assists as needed with washing barware/dishes.
â€¢ Completes all required paperwork accurately and in a timely manner.
â€¢ Assists with inventory, completing inventory par sheets, and other responsibilities as needed.
â€¢ Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM/Marriott, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the Bistro, kitchen, and dish room.
â€¢ Follow all CSM/Marriott procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
â€¢ Completes all required side work, and takes initiative to jump in wherever necessary.
Competencies/Skills Required: One year prior serving/customer service and bartending experience required. Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guestâ€™s needs and complete required paperwork.
Education: High school diploma or GED preferred. Bartender certification preferred. TIPS or CARE beverage service certification desired, or the ability to obtain certification as required.
Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.