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Customer Center Associate Account Records (ACR) Team at Dassault Systemes

Posted in Other 30+ days ago.

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Type: Full Time
Location: Waltham, Massachusetts

Job Description:


* Conferred Bachelor degree or 4+ years of corporate customer service-support in a high volume transactional environment

* Strong mathematical and analytical skills

* Experience in a corporate customer service / support position that required managing a high volume transactional workload within a customer data base application

* Some experience working with a Customer Relationship Management CRM software or equivalent customer data base

* Highly organized with critical attention to details

* Work onsite at Dassault Syst mes in Waltham MA; no remote or offsite permitted

* Ability to work independently and/or within a collaborative team structure when assisting all customers

* Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments to provide better customer service

* Strong functional use of Microsoft Office Excel, Word, PowerPoint, and knowledge of Access or SQL

* Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.) verbally clear, concise, and grammatically correct oral (speaking) communication skills in English

* Knowledge and experience with Excel, Word, and PowerPoint functions, and SQL