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Desktop Support Analyst at HCA Healthcare

Posted in Other 30+ days ago.

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Type: Full Time
Location: Waltham, Massachusetts

Job Description:

Job Code: 9876-18PK


PatientKeeper, Inc. is a dynamic company at the nexus of information technology and healthcare. For 20 years, PatientKeeper software has enabled physicians to work more effectively; now, as part of HCA, the largest healthcare provider organization in the U.S., we have even greater aspirations. PatientKeeper plans to put advanced computing technologies to work for physicians and their patients by leveraging machine learning and big data. Come find out why our dedication to innovation is surpassed only by our commitment to our employees and customers.


The ideal candidate will have an established background supporting Windows end users on laptops and desktop computers running a wide range of applications. Support will be for 175 full-time onsite staff, several home office employees, and one satellite facility. The position will be part of an IT organization that supports cutting edge technology including EMC, Oracle, VMWare, SQL Server, Microsoft, and Atlassian software and hardware products.


* Manage help desk ticketing queue

* Resolve first-tier support issues; route second and third-tier support issues to appropriate IT support staff

* Install, configure and maintain Windows laptops and desktops

* Troubleshoot and repair computer hardware and peripherals

* Install, configure, debug and resolve remote access (Juniper VPN) connectivity to the corporate office and production facilities

* Inventory management control

* User administration for phone system and Windows domain

* Manage enterprise antivirus deployment

Minimum Qualifications

* Bachelors degree or relevant work experience

* Interpersonal and customer service

* 1 to 3 years end-user support experience

* Laptop, desktop, and workstation break fix experience (HP, Lenovo, other)

* Solid understanding and troubleshooting skills with Microsoft products

* Experience with windows XP, Vista, Server

* Networking essentials (TCP/IP)

Desired Skills:

* Experience supporting Microsoft Office applications

* VPN client troubleshooting

* Microsoft Domain administration account and server management

* Mac OSX and/or Linux experience a plus

For more information about us,


Last Edited: 03/07/2018