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Application Support Delivery Leader at NTT Data, Inc

Posted in Other 10 days ago.

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Type: Full Time
Location: Plano, Texas

Job Description:

Req ID: 15039

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Application Support Delivery Leader to join our team in Plano, Texas (US-TX), United States (US).

Role Responsibilities

- Ensuring quality & timely delivery as per ITIL framework

-Accountable for implementing delivery management process improvements

-Mentor and train less experienced delivery management team members

- Ensuring SLA are met

- Define new KPI as applicable

- Creating monthly/Weekly reports as per the defined OLA/SLA/KPI

Basic Qualifications:

- 10 years or more of Delivery Management or related experience

- Experience with Healthcare Application delivery

- Strong communication skills; written and verbal

- Strong interpersonal skills

- Experience or strong understanding of Application/System development lifecycle (SDLC) and Infrastructure (ITIL) concepts

- Intermediate to advanced skills with MS Office products such as Word, Excel, Project, PowerPoint and Outlook

-Ability to operate with highly matrixed delivery teams

-Advanced priority setting and delegation skills for large program teams

-Advanced analytical, problem solving, negotiation and organizational skills

-Advanced ability to lead large programs and achieve desired customer satisfaction


-Familiarity with health care provider processes, Ambulatory facilities management, Infrastructure, NextGen/athena, integration applications

- Experience with enterprise health records (EHR) applications

- Experience or strong understanding of ITIL concepts

- Strong presentation skills

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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