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Network Support Engineer - REMOTE U.S. at NTT Data, Inc

Posted in Other 30+ days ago.

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Type: Full Time
Location: Plano, Texas

Job Description:

Req ID: 15224

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Network Support Engineer to join our team in United States (US).

The Network Support Engineer will join our Global Corporate Network Team providing support to NTT DATA Services corporate locations globally. You will work in a fast paced environment acting as a critical resource in the resolution of level 3 network, IP telephony, and contact center incidents.

***This is a virtual/REMOTE U.S. based role (preferred time zone CST) which will require up to 5% domestic U.S. travel.

- Analyze, troubleshoot, and resolve 3rd level/advanced incidents involving complex LAN/WAN, switches, routers, Infoblox DHCP and other data network related incidents while adhering to departmental procedures
- Assist in end-to-end troubleshooting to ensure rapid service restoration
- Communicate directly and effectively with internal customers via phone and email
- Adhere to ITIL processes for handling incident, change, problem, and event management
- Achieve MTTR and MTRS metrics (Mean Time To Repair and Mean Time to Restore Service)
- Collaborate with global network team members to achieve SLA objectives
- Contribute to business continuity strategies and disaster recovery exercises
- Strive to deliver exceptional customer service to end users who are reporting issues
- Report common and repeat problems (trend analysis) to management
- Maintain broad knowledge and understanding of current and emerging networking technologies

- 8+ years relevant network support experience
- Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, DHCP
- CCNA certification
- Experience using Remedy or similar ticketing or incident tracking tool

- Experience working in a global support model
- Experience with Voyence and Entuity
- Network support experience with Cisco IP telephony
- Experience supporting IP/DNS-Infoblox
- Experience with SNMP, DNS, DHCP

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.