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Director, Technology Services - Mobile at Spectrum

Posted in Other 9 days ago.

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Type: Full Time
Location: Greenwood Village, Colorado

Job Description:

Job Summary
Responsible for directing a team within the Technology Services organization that will be focused on the Mobile and Wireless projects. Technology Services teams are expected to coordinate across all Technology teams. Organizes and directs the teams within the department to cover assigned functional area, staffs and manages the teams, and measures the success of the department. Function could include testing, software development, release management, program management, post launch support, and business analysis. Implements strategy for the department. Leverages industry best practices and standards and continuously implements process improvements for assigned area. Implements new technologies and tools as needed to ensure operational excellence and efficiency. Continually evaluates opportunities for improvement. Prepares documentation and presents to executive management in operational steering committee meetings.

Actively and consistently supports all efforts to simplify and enhance the customer experience

Oversees assigned technical area including those related to Engineering and Information Technology

Assists in the definition of the overall department strategic plan and implements the plan for his/her area

Directs and deploys technical staff to ensure appropriate internal customer support and execution excellence

Develops scorecard and metrics to measure performance of assigned functions

Accountable for the departmental budget and related capital expenditures

Assists with the creation and successful management of multi-million dollar budgets

Assists with negotiating multi-million dollar contracts with third party vendors

Implements and enhances consistent best practices to ensure optimized delivery aligned with company initiatives and expectations

Develops strong partnerships with project sponsor organizations and other cross-functional teams to optimize delivery

Works with other business leaders to identify process improvement opportunities

Develops an effective team to drive a high performance culture and environment
Consults with peers while implementing departmental strategy, direction and changes

REQUIRED Qualifications
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced ability to implement department strategies
Advanced ability to successfully build and lead teams of engineering and information technology resources
Engineering and information technology knowledge of assigned area as well as the knowledge of a wide variety of tools and technologies used in assigned area
Understanding of the core business processes and existing system capabilities
Advanced ability to communicate with senior levels of management and company personnel
Advanced ability to make decisions and solve problems while working under pressure
In-depth knowledge of consulting skills and the ability to leverage staffing firms
In-depth knowledge of business process re-engineering
Advanced knowledge of video, internet, phone residential and business product features and network capabilities
Advanced ability in successfully managing complex, IT and engineering programs
Advanced understanding and ability to successfully manage complex program and project budgets
Ability to make decisions and solve problems while working under pressure
Ability to lead and motivate others and provide constructive feedback
Advanced ability in mitigating risk and implementing contingency plans
Advanced ability to use personal computer and software applications
Advanced ability to exercise independent judgment and initiative in performance of job duties

Bachelor's degree or equivalent experience required
Advanced management or technical degree desired but not required

Related Work Experience Number of Years
Technology experience preferred including: 8-10
Cable industry experience 8-10
Software development or engineering work experience 8-10
Leadership/management experience 5-7
Managing complex programs or projects 3-5

Working Conditions
Office environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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