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User Experience Testing Program Manager at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Stamford, Connecticut

Job Description:

Responsible for developing and executing a digital channels service testing program. This program will emulate the Charter user experience throughout the life cycle of a Charter customer. Ensures successful integration (and adherence to published requirements) of multiple projects, technologies and methodologies to provide a seamless user experience. This job requires extensive testing and some management experience.

Actively and consistently support efforts to simplify and enhance the customer experience.

Develops the testing program strategy, supporting business case and the test portion of various high-level project plans. In addition, develop a testing environment/lab to support the execution of the testing program strategy.

Ensures integration of projects and adherence to project scope, requirements and timing, as described by the business and IT documentation. Will require coordination with multiple project managers to assemble overall user experience testing program plan.

Serves as a mentor to testing analysts to educate and assist them with developing test plans and execution strategies.

Accountable for the execution of established project management processes and methodologies to ensure delivery of testing results on time while meeting or exceeding quality standards and customer expectations.

Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.

Communicates with leadership and other stakeholders on program/test strategy, direction and changes.

Responsible for delivering user experience testing of all projects in the project portfolio on time, within budget and meeting the strategic and business requirements.

Responsible for tracking testing progress and results in a standardized format and recommending system adjustments to Project Managers.

Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.

Skills /Abilities and Knowledge
Ability to work independently with no supervision and guidance
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to define key performance indicators/metrics
Ability to effectively analyze and interpret data
Ability to show judgement and initiative to accomplish job duties
Ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve problems while working under pressure
Ability to develop strong working relationships with peers and project members
Superb ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole
Excellent ability in implementing program and project plans and monitor progress, resource usage and quality
Advanced understanding and ability to manage complex program and project budgets
Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified

Related Work Experience Number of Years
User Experience Testing experience 3+
Testing Management experience 1+
IT or Engineering work experience 5+

Education, Certification & Licenses
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Project Management certification or successful completion of a recognized project management curriculum is strongly preferred