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Sr. Director, Technology Services Integrated Release Management at Spectrum

Posted in Other 11 days ago.

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Type: Full Time
Location: Greenwood Village, Colorado

Job Description:

Job Summary
This position will serve as the Sr. Director of Integrated Release Management driving large, complex technology testing and release management campaigns for video and non-video programs (Spectrum Guide, VOD, IP Video, Portals, Spectrum Mobile, Voice, WiFi, and internet infrastructure projects) impacting the Technology Organization. This position will work with sponsors, key stakeholders and technical contributors to streamline and facilitate delivery of these programs. This individual will have in-depth Testing and Release Management strategy skills and experience. This role will lead a team of release managers, environment planners, and systems analysts. Experience and knowledge of video platforms and non-video Platforms including Portals, Spectrum Mobile, Voice, WiFi, and internet infrastructure projects in the cable industry required.
Technology Services teams are expected to coordinate across all Technology teams. Organizes and directs the teams within the department to cover specific functional areas, staffs and manages the teams, and measures the success of each function within the department. Functions could include testing, software development, release management, program management, post launch support, and business analysis. Develops overall strategy for the department. Leverages industry best practices and standards and continuously leads process improvements for assigned areas. Evaluates and implements new technologies and tools as needed to ensure operational excellence and efficiency. Continually evaluates opportunities for improvement. Works cross-functionally across organizational boundaries to improve delivery processes. Prepares documentation and presents to senior executive management.

Actively and consistently supports all efforts to simplify and enhance the customer experience

Oversees multiple technical areas including those related to Engineering and Information Technology

Assists in the definition of the overall Technology Services strategic plan

Develops strategic plan for assigned functional areas within department

Directs and deploys technical staff to ensure appropriate internal customer support and execution excellence

Develops scorecard and metrics to measure performance of assigned functions

Accountable for the departmental budget and related capital expenditures

Assists with the creation and successful management of multi-million dollar budgets

Assists with negotiating multi-million dollar contracts with third party vendors

Implements and enhances consistent best practices to ensure optimized delivery aligned with company initiatives and expectations

Develops strong partnerships with project sponsor organizations and other cross-functional teams to optimize delivery

Works with other business leaders to identify process improvement opportunities

Develops an effective front line leadership team and assists them with developing their direct reports as to drive a high performance culture and environment

Consults with all levels of leadership to communicate departmental strategy, direction and changes

REQUIRED Qualifications
Skills/Abilities and Knowledge
Advanced ability to create and implement department strategies
Advanced understanding of the core business processes and existing system capabilities
Advanced ability to communicate with senior levels of management and company personnel
Advanced ability to make decisions and solve problems while working under pressure
In-depth knowledge of consulting skills and the ability to leverage staffing firms
Advanced knowledge of video, internet, phone residential and business product features and network capabilities
Advanced ability in successfully managing complex IT and engineering programs
Advanced understanding and ability to successfully manage complex program and project budgets
Advanced ability to lead and motivate large teams and provide constructive feedback
Advanced ability in mitigating risk and implementing contingency plans
Advanced ability to use personal computer and software applications
Advanced ability to exercise independent judgment and a high degree of initiative in performance of job duties
Skillfully synthesizes large quantities of complex information under pressure. Distills it to the most critical issues and draws accurate conclusions.

Bachelor s degree or equivalent experience required
Advanced management or technical degree desired but not required

Related Work Experience Number of Years
Technology experience preferred including: 10+
Cable industry experience 10+
Software development or engineering work experience 10+
Leadership/management experience 7-10
Managing complex programs or projects 5-7

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