Posted in General Business 30+ days ago.
This job brought to you by eQuest
Location: Winchester, Virginia
Shentel is the largest Sprint PCS affiliate in the United States and currently provides wireless service to approximately 1,200,000 customers. As an affiliate company, Shentel has exclusive rights to provide Sprint wireless service to certain markets. Shentel currently serves a four-state area - including markets within Virginia, West Virginia, Maryland and Pennsylvania. Shentel builds and owns the network and owns and operates the Sprint retail stores. Shentel is also responsible for local customer service and directs local advertising and promotions.
Responsible for inside sales to new and existing customers. Guide the
customer through the purchasing decision, activation process and educate the
customer on their purchase of both device and service offerings. Perform
customer account reviews and educate customers about their account options.
Understand and communicate existing approved offers available to the end user
while achieving their assigned company goals. Able to perform basic diagnostics
of devices to support service and repair.
a. Education: High school diploma or equivalent.
b. Experience Level: Great
people skills, superior oral communication skills, one to two years' experience
in customer service, competitive, driven attitude and desire to excel. Previous
experience in retail, electronics, or wireless customer service preferred.
c. Skills Summary: Excellent customer service skills. Excellent
organizational skills. Strong verbal communications, organizational and
interpersonal skills are required to maintain and exceed quotas. Thorough
knowledge of the retail processes and possesses strong sales skills.
Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email firstname.lastname@example.org and provide your name and contact information.