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Customer Service Representative at Alaska Marine Lines, Inc.

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Seattle, Washington

Job Description:

Alaska Marine Lines is a marine transportation company providing barge service to and fromAlaska and Hawaii. We offer twice weekly service to Southeast Alaska, weekly service to Central Alaska, seasonal service to Western Alaska, and bi-weekly service to Hawaii.

SUMMARY: Possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.


We offer a stable and set work schedule that gives you a life outside of work. Having not had a single layoff in 35+ years, we offer you job stability in a career that can take you to retirement. Competitive pay and great benefits with a solid company that cares about its employees makes AML the place for you.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.

  • Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.

  • Quote accurate rates and document cargo bookings for shipments.

  • Rate Bills of Lading using company’s computer program.

  • Respond to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.

  • Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.

  • Enter documents into scanning (Imaging) system.

  • Employ training received on AML’s Customer Experience Initiative.

  • Carry out all duties with a strong commitment to excellent customer service.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High School Education or GED is required. Minimum of 2 years experience in customer service is required.



  • PC Skills Required: Windows, Word, Excel, Explorer, Outlook

  • Keyboard and ten key by touch

  • Employee must enjoy the challenge of working in a multiple task - fast paced environment.

  • Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.

  • Ability to meet a regular work schedule.

  • Daily physical presence is required.

  • Regular attendance and timeliness are essential functions of this position.

  • Ability to plan, organize and prioritize work to meet schedules/deadlines.

  • Ability and willingness to work overtime as required.

  • Ability to work alone or as part of a team with minimal supervision.

  • Ability to change focus and job duties in a fast moving, time restricted environment.


This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Federal law requires Alaska Marine Lines to verify the identity and employment eligibility of all persons hired to work in the United States. Alaska Marine Lines will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization   Details:


A post conditional offer of employment physical, drug test and background investigation are required. Random drug testing is required of all Alaska Marine Lines employees.


Alaska Marine Lines, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, protected veteran status, gender identity or national origin. EEO Poster   EEO Poster Supplement

Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.

Benefits include: Amazing medical, dental and vision; Employer contribution towards spouse & dependent coverage; Matching contributions for 401(k); Defined contribution retirement plan; Flexible spending account; Employee assistance program; Group term life insurance; Long term disability and more.