Corrugated Packaging Customer Service Representative Who is Georgia-Pacific? Watch to find out!
Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific! We are seeking a high-energy Customer Service Representative to join our team in Mt. Olive, IL. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.
Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit www.gppackaging.com.
A Day In The Life Typically Includes:
Managing warehouse inventory for all customers for effective production review and planning.
Maintaining and developing min/max levels using information from customer forecasts, BVP, OAM and Ultriva to ensure the levels meet the customer needs without adversely reflecting Georgia Pacific.
Interacting with customers to receive orders, cancellations, and changes for product or to clarify needs / requirements
Completing various forms and input information into order entry systems
Interfacing with other internal departments to facilitate order flow process
Coordinating shipments of products with shipping department
Managing communication with external and internal customers
Managing customer tooling, upcoming customer projects, and trial runs as needed.
Working with the Quality Assurance and various departments to identify and resolve customer complaints
Maintaining an organized filing system to allow for quick retrieval among team members.
What You Will Need:
High School Diploma or GED
At least 3 years of experience in Customer Service in an office environment
Must be willing to work overtime as needed
Experience using Microsoft Word and Excel (including creating spreadsheets and manipulating data)
What Will Put You Ahead?
Associates Degree or higher
Experience with inventory management
Experience in a fast paced, high volume manufacturing environment
Experience in the corrugated packaging industry
Experience with data management systems/process flow
At least 5 years of experience in a manufacturing environment
Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf