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Corrugated Packaging Customer Service Representative at Georgia Pacific

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Mount Olive, Illinois

Job Description:

Corrugated Packaging Customer Service Representative
Who is Georgia-Pacific? Watch to find out!

Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment?  If this sounds like you, we may have a great role for you at Georgia-Pacific! We are seeking a high-energy Customer Service Representative to join our team in Mt. Olive, IL. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.
Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit

A Day In The Life Typically Includes:

  • Managing warehouse inventory for all customers for effective production review and planning. 

  • Maintaining  and developing min/max levels using information from customer forecasts, BVP, OAM and Ultriva to ensure the levels meet the customer needs without adversely reflecting Georgia Pacific.

  • Interacting with customers to receive orders, cancellations, and changes for product or to clarify needs / requirements 

  • Completing various forms and input information into order entry systems

  • Interfacing with other internal departments to facilitate order flow process

  • Coordinating shipments of products with shipping department

  • Managing communication with external and internal customers

  • Managing customer tooling, upcoming customer projects, and trial runs as needed.

  • Working  with the Quality Assurance and various departments to identify and resolve customer complaints

  • Maintaining an organized filing system to allow for quick retrieval among team members.

What You Will Need:

  • High School Diploma or GED

  • At least 3 years of experience in Customer Service in an office environment 

  • Must be willing to work overtime as needed

  • Experience using Microsoft Word and Excel (including creating spreadsheets and manipulating data)

What Will Put You Ahead?

  • Associates Degree or higher

  • Experience with inventory management

  • Experience in a fast paced, high volume manufacturing environment

  • Experience in the corrugated packaging industry

  • Experience with data management systems/process flow

  • At least 5 years of experience in a manufacturing environment


Salary and benefits commensurate with experience.

We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: